Privacy policy
Privacy Policy
The Home Quarter ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains what we collect and how we use it, in line with the UK GDPR, the Data Protection Act 2018 and the EU GDPR.
Data controller
The Home Quarter, Slough Trading Estate, Slough SL1, United Kingdom. Contact: support@thquarter.com.
Information we collect
- You give us: name, billing and shipping address, email, phone number and order details.
- Automatically: IP address, device and browser data, and site activity via cookies and similar technologies.
- Payment data is processed securely by our payment providers — we do not store your full card details.
How we use your data
To process and deliver orders; provide customer support; send order updates; prevent fraud; meet legal obligations; and, where you've consented, send marketing. Our lawful bases are contract, legal obligation, legitimate interests and consent.
Sharing your data
We share data only as needed with order fulfilment and shipping partners, our e-commerce platform (Shopify), payment processors, and authorities where legally required. We never sell your personal data.
International transfers
Some providers may process data outside the UK or EEA. Where they do, we rely on appropriate safeguards such as Standard Contractual Clauses.
Data retention
We keep personal data only as long as necessary to fulfil orders, meet legal and accounting obligations and resolve disputes.
Your rights
You have the right to access, correct, delete or restrict your data, to object to processing, to data portability, and to withdraw consent at any time. To exercise these rights, email support@thquarter.com. You also have the right to complain to the UK Information Commissioner's Office (ICO) or your local EU data protection authority.
Cookies
We use cookies to run the store, analyse traffic and personalise your experience. You can manage cookies in your browser settings.